XL Axiata

INDUSTRY

Telecommunication

PLATFORM

website

CLIENT

XL

ABOUT

Create a sustainable ecosystem across XL services. As one of the major players in the Indonesian telecommunications industry, XL Axiata provides various telecommunications services for various target consumers' needs.

SERVICES

UX Design

UI Design

Front End Development

CMS/Backend Development

Metrics Tracking & Measurement Plan

Motion Graphic & Animation

challenge

CHALLENGE

Along with developing each service, XL wants to improve the user experience by centralizing services on one platform

They want to revamp the xl.co.id website to accommodate this. To reflect that, XL wanted to update the overall experience, be it on the customer side and company side platforms. Besides xl.co.id, Antikode also has the opportunity to help with  XL prioritas, XL Satu, and XL Center products.

APPROACH

We worked with the XL Axiata team to craft experiences that adapt to the character of each target market of each targeted product. We offer comprehensive services, including user research, UI/UX design, development, and digital analytics.

Our vision was to create a sustainable ecosystem that unified all xl.co.id services—a seamless, easy experience for both XL Axiata’s customers and internals.

STRATEGY

There are 4 product categories that XL AXIATA offers which are XL Prepaid, XL Prioritas, XL Home, and XL SATU. To introduce these four products, XL AXIATA wanted us to revamp their website XL.co.id as the main platform. In addition, each product also has its platform to accommodate the specific needs of its users.

We knew we had to start with user research for the main and derivatives websites separately. Only then can we pinpoint specific needs for each product.

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Design

The design solutions we offer are different for each platform. Below are some samples of our design solutions for XL Axiata.

Xl.co.id

As the main platform for all product lines, the XL.co.id website focuses on family users, including targets from various demographics with different needs. To suit the target user, we aim to declutter the navigation and overall content to be more compact and not repetitive. Most importantly, to create a structured and easily distinguishable product catalog.

XL PRIORITAS

offers the advanced postpaid concept with XL Axiata 4.5G network, big to unlimited quota and our prioritized service. As the name suggests, we want to make XL Prioritas customers feel prioritized and fulfilled. XL wanted to update the overall experience on both customer and employee sides to accommodate that experience.

XL SATU

is a fixed internet broadband service for internet needs at home. Targeting family needs, XL SATU also prepares an add-on service that can be used for up to 5  family members on the outside. The website itself is focused on improving product catalog and overall purchasing experience.